E-Reference User Satisfaction Survey

Thank you for completing this questionnaire. Your response will help us improve the electronic library and research assistance we provide. All collected information will be kept confidential.

You are

School Affiliation

What kind of question did you ask? (Check all that apply) Research advice ("I need help finding articles on my topic, where do I start?") Quick, factual question ("What is the capital of Brazil?") Technical or proxy server help ("How do I access Expanded Academic from my home computer?") Information about the library and its services Information on a specific resource ("Does the library own this book/journal/other resource?") Other:

Was the amount of information provided appropriate? Not enough Just right Too much

Did the response meet your expectations? Not relevant 1 2 3 4 5 Highly relevant

Did the response time meet your expectations? Did not meet my expectations 1 2 3 4 5 Exceeded my expectations

How helpful were the librarians? Not helpful 1 2 3 4 5 Helpful

Overall, how satisfied are you with the services that you received? Not satisfied 1 2 3 4 5 Extremely satisfied

Did E-Reference refer you elsewhere (i.e. another library or department)? Yes No

If you answered yes above, did the referral meet your needs?

Would you use E-Reference again if you had another question? Yes No

Would you recommend E-Reference to a friend? Yes No

Do you have any comments or suggestions?

Maintained by Nina McHale and last updated November 11, 2009